Break-Fix that ensures total protection for your I.T. hardware.

eCarePlus can help you to both minimise disruption when faults occur, and reduce the possibility of problems happening in the first place.

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Ensuring optimum performance and uptime!

eCarePlus delivers a wide range of IT services to small, mid-market and enterprise organisations. Our break fix maintenance ensures total protection for your IT Hardware and if a fault occurs our engineers will be dispatched onsite to fix within an agreed service level agreement. Our Smart Hands service is a scalable and responsive extension to your own IT function that seamlessly augments your in-house technical team with ours.

If it is UK-wide or pan-European coverage you are looking for with a next business day response or a 4 hour fix guarantee with certified engineers working as part of your IT team, eCarePlus will ensure that you are continually protecting your investment in your IT infrastructure and receive outstanding technical assistance.

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Flexible service levels

Multi-vendor support

Nationwide spares locations

UK-based service desk

eCarePlus is a recognised, established and trusted choice for those who are proactive in their approach to their IT infrastructure. Our Break Fix maintenance services are multi-vendor and any items of hardware can be put under a maintenance agreement from 6 months up to 5 years should you choose to do so. If an item of hardware under cover develops a fault, we will respond and fix it within the agreed service level agreement. If an item isn’t under cover you have no need to worry, we are here in case of an emergency and engineers are on hand ready to be called upon ad hoc on a time and materials basis.

We work with all major hardware types – servers, storage, desktops and laptops, EPoS, peripherals and communications hardware – from all leading manufacturers including HP, HPE, Cisco, Dell, IBM, Juniper, Lenovo, EMC, Fujitsu, Huawei, NetApp and many more.

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Smart Hands

Fully qualified engineers

Remote/Onsite troubleshooting

24x7 service coverage

Nationwide field engineers

eCarePlus Smart Hands offers a scalable and responsive extension to your own IT function that seamlessly augments your in-house technical team with ours. It is suitable for organisations of all sizes and is often used to provide reactive technical assistance and expertise at times when an organisation’s in-house IT department is stretched or depleted, whether expected or otherwise. Our infrastructure and logistics deliver success, providing our clients with a unique approach to technical resourcing resulting in noticeable savings in time, efficiency, money and resources. We have a proven track record in delivering cost effective, flexible and bespoke technical support as well as outsourcing and consultancy solutions.

Smart Hands are especially useful in providing technical assistance and expertise for specialist products or on an ad hoc basis to cover staff holidays, maternity leave, paternity leave, illness or when staff are busy with internal projects.

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Vendor Portfolio

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Interested in eCarePlus? That's great! Give us a call or send us an email and we will get back to you as soon as possible.

0330 058 0106